How Do People Feel About Their Calls to Groupon Customer Support? Notes taken during your call can be useful if you have to escalate your case. If you do request a call from Groupon, make sure that you can take notes during your conversation. This will allow you to reference what is on these documents during your conversation. When communicating with Groupon about your concern, make sure you have copies of your original order and any vouchers that you received. If you do not have a Groupon account, but purchased your offer as a site guest, you will need to enter your order number on Groupon's website so that you can access the customer support portal. Instead, you must log in to your Groupon account via mobile app or on Groupon's website. It is not possible to call Groupon customer service directly. Concerns about merchants not honoring a Groupon dealīest Practices for Calling Groupon Customer Service.Technical support in using the website or mobile app.People contact Groupon customer support for a range of reasons, including: Why Do People Call Groupon Customer Support? From there, you have the option of live chat with an agent, sending an email or requesting a call from a representative. Instead, you will need to connect with Groupon via the customer service section of its website or mobile app. It is not possible to call Groupon's customer service department directly. With billions of dollars in revenue annually, it isn't surprising that Groupon receives a lot of requests for customer support. Groupon is an e-commerce company that sells discount coupons for products, services, travel and events.

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